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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
To lose a language is to lose a way of seeing the world.
"In the end, we will remember not the words of our enemies, but the silence of our friends."
译文:以前的过失,要全部拔掉,犹如昨天的你已经死去;你从今以后,要全新做人,犹如今天的你获得新生。
Diversity in thought and background isn't just good ethics - it's good business.