There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Be nice to your children because they are going to choose your nursing home.

如你所愿。

可持续性不是成本中心，而是最终的竞争优势。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

有时最普通的事情反而最难解释。

Where there is no property there is no injustice.

成功不是终点，失败也非致命，重要的是继续前进的勇气。

刻苦读书，即使功名未就，但使人品高雅，气度不凡；道德高尚，但不希图报答，时时恬然自安，饱食酣眠。

成功的真正标准是让土地比我们发现时更好。