Customer satisfaction is worthless. Customer loyalty is priceless. - 每日文摘

The value of all things contracted for, is measured by the appetite of the contractors.

The focus of blue ocean strategy is to make the competition irrelevant by creating a leap in value for both the company and its customers.

蓝海战略的重点是通过为公司及其客户创造价值飞跃，使竞争变得无关紧要。

芮妮·莫博涅

A man is the sum of his misfortunes. One day you'd think misfortune would get tired but then time is your misfortune.

一个人就是他所有不幸的总和。你以为不幸终会疲倦，但时间本身就是你的不幸。

威廉·福克纳

生活的全部就是放手，但最痛苦的是没有花一点时间说再见。

The whole of life is an act of letting go, but what hurts the most is not taking a moment to say goodbye.

托马斯·沃尔夫

当人们最悲观的时候，我们将达成最好的交易。

巴菲特

我认为我们在沉默中、在未说出口的话中沟通得非常好，而发生的事情是一种持续的逃避，是绝望的后卫尝试，以保持我们自己。

I think that we communicate only too well, in our silence, in what is unsaid, and that what takes place is a continual evasion, desperate rearguard attempts to keep ourselves to ourselves.

哈罗德·品特

The novel is the most ambitious attempt to capture the totality of life.

小说是捕捉生命整体性的最雄心勃勃的尝试。

马里奥·巴尔加斯·略萨

人之所以不幸，是因为他不知道他是幸福的，仅仅是这个原因。这就是一切，一切，谁要是明白了这一点，他此时此刻马上就会变得幸福起来。唉！只有一个人明白真理，这个人该有多么难受啊！

陀思妥耶夫斯基

人生相逢，有时真像是浮萍与流水，稍纵即逝。

季羡林

只有一个人还爱你虔诚的灵魂。

叶慈

当我不会演戏时，我被要求演戏。当我不会唱歌时，我被要求唱

I was asked to act when I couldn't act. I was asked to sing 'Funny Face' when I couldn't sing, and dance with Fred Astaire when I couldn't dance. Do what you can't do.