最好的领导者是那些多听少说，并且始终以诚信行事的人。

插图不仅仅是装饰；它们是讲故事不可或缺的一部分。

Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.

译文 ：真机、真味要含蓄一些，不要轻易点破。这样，其中的奥妙就会无穷无尽，难以用言语表达。所以圣人从不夸夸其谈。真机、真味一旦点破，说一年都说不完，就像往裂缝里浇水一样支离破碎，没有任何耐人寻味的地方了。

"The best way to lead is to be vulnerable."

Success is not final, failure is not fatal: It is the courage to continue that counts.

The best businesses are those that solve real problems for real people.

When you forgive others, they may not notice, but you will heal. Forgiveness is not something we do for others; it is a gift to ourselves.

唯一使生活成为可能的是永久、无法忍受的不确定性；不知道接下来会发生什么。