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质量改进的第一步是了解客户真正想要的是什么。
The first step in quality improvement is to understand what the customer really wants.
In the end, we are all just trying to find a place where we belong.
失去某人,最糟糕的莫过于,他近在身旁,却犹如远在天边。
Ignoring isn’t the same as ignorance, you have to work at it.