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Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
In one minute you can change your attitude and in that minute you can change your entire day.
The more you know, the more you realize how little you know.
写作的艺术是发现一个人所相信的东西的艺术。