The world is not run from where he thinks. Not from castle walls, but from countinghouses, not by the call of the bugle but by the click of the abacus, not by the grate and click of the broadsword but by the scrape of the pen.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
