质量是精心构建的文化环境的结果。它必须是组织的结构，而不是结构的一部分。

Cooking and baking is both physical and mental therapy.

Theatre is a place where we can confront our deepest fears and desires.

On morals: "The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil."

最好的领导者不是创造追随者，而是创造更多的领导者。

I'm a strong woman. I don't sit around feeling sorry for myself nor let people mistreat me.

我认为我们都有一些对失败的恐惧，而这正是驱使我们成功的原因。