The best managers acknowledge and make room for what they do not know—not just because humility is a virtue but because until one adopts that mindset, the most striking breakthroughs cannot occur.

没有魔法，就没有艺术。没有艺术，就没有理想主义。没有理想主义，就没有正直。没有正直，除了生产什么都没有。

I'm not here to please everyone; I'm here to be myself.

One can choose to go back toward safety or forward toward growth. Growth must be chosen again and again; fear must be overcome again and again.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.