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Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
最好的电影是那些在个人层面上与观众产生共鸣的电影。
全人类...都是平等和独立的,没有人应该侵犯他人的生命、健康、自由或财产。
I'm not afraid to fall, because I know I'll get back up.
The best preparation for good work tomorrow is to do good work today.