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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
有时候一整天中最重要的事情就是我们在两次深呼吸之间的休息。
Self-education is, I firmly believe, the only kind of education there is.
重要的不是拥有你想要的,而是珍惜你已拥有的。