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在亚马逊的经营上,有三大想法我们已经坚持了18年,它们是亚马逊成功的原因:客户至上、创新和耐心。
One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."
Commercial success can be a form of art.
我们不是在做产品,我们是在做服务。
A company's culture is defined by the actions of its leaders, not just its mission statement.