每个人都有权拥有自己的观点，但没有人有权在事实上犯错。

品牌是由客户的体验定义的，而不是由公司的营销定义的。

Our experience tends to confirm a long-held notion that being prepared, on a few occasions in a lifetime, to act promptly in scale, in doing some simple and logical thing, will often dramatically improve the financial results of that lifetime.

制作音乐最棒的部分是看到它如何与人们产生共鸣。