One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful: Put the customer first. Invent. And be patient."

History is not the past—it is the method we have evolved of organizing our ignorance of the past.

Innovation isn't about reinventing the wheel; it's about making the wheel roll smoother and faster.

Government, even in its best state, is but a necessary evil; in its worst state, an intolerable one.