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每个空间都有自己的声音;我们的任务是倾听。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
I've always been a fighter.
I am not afraid of being overpowered by the impression. It will pass away soon enough.