The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

I'm the only person I know that's lost a quarter of a billion dollars in one year...It's very character-building.

"Literature is a mirror that reflects the complexities of human nature."

"I don't have a lot of respect for talent. Talent is genetic. It's what you do with it that counts."