一个组织的客户服务质量决定了其客户忠诚度的质量。

That “democracy” is a somewhat vague term which I cannot define precisely. We ought to say, therefore: “I am fairly certain that it is a good thing if a government has something of the characteristics that are common to the British and American Constitutions,” or something of this sort.

我没有特定的配方[用于开发新的证明]...这就是为什么做研究既具有挑战性又具有吸引力的原因。这就像在丛林中迷路，试图利用你能收集到的所有知识来想出一些新技巧，如果运气好的话，你可能会找到出路。

When will you ever make me proud?