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当[竞争者]在早晨洗澡的时候,他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候,我们在想如何让我们的客户更满意。实际上,我们想如何发明一些新的东西,我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
除非你能将数据转化为可操作的见解,否则数据毫无意义。
Look up at the stars and not down at your feet. Try to make sense of what you see, and wonder about what makes the universe exist. Be curious.
Innovation is not just about creating new products, but about reimagining the way we engage with our consumers.
能够以你热爱的事情谋生是一种祝福。