Your most unhappy customers are your greatest source of learning.

你最不满意的顾客是你最大的学习来源。

The secret of change is to focus all of your energy not on fighting the old, but on building the new.

改变的秘诀是将你所有的精力集中在建设新事物上，而不是与旧事物斗争。

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

优秀的商业领袖创造愿景，阐明愿景，热情地拥有愿景，并不懈地推动其实现。

You can't build a reputation on what you are going to do.

你不能靠你将要做什么来建立声誉。

The customer's perception is your reality.

顾客的感知就是你的现实。

Success in business requires training and discipline and hard work. But if you're not frightened by these things, the opportunities are just as great today as they ever were.

商业成功需要训练、纪律和努力工作。但如果你不害怕这些，今天的机会和以往一样大。

A great brand is a story that's never completely told.

一个伟大的品牌是一个永远讲不完的故事。

Quality is remembered long after the price is forgotten.

质量会被长久记住，而价格很快被遗忘。

The best way to predict the future is to create it yourself.

预测未来的最好方法就是自己去创造它。

Innovation is not just about new products; it's about rethinking the entire customer experience.

创新不仅仅是关于新产品；而是重新思考整个客户体验。