The other thing about modern society and why it causes this anxiety, is that we have nothing at its center that is non-human. We are the first society to be living in a world where we don't worship anything other than ourselves. We think very highly of ourselves, and so we should; we've put people on the Moon, done all sorts of extraordinary things. And so we tend to worship ourselves.

Quality is not an act, it is a habit.

The future of retail must be the integration of online and offline.

We are not in the coffee business serving people, we are in the people business serving coffee.

比喻政府干预初衷虽好，但结果可能适得其反。

"I see my social media as an extension of my diary—just more colorful and with better filters."