Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.

I'm not perfect, and I don't pretend to be.

The world is full of obvious things which nobody by any chance ever observes.

Evil is whatever distracts.

金融消费者权益保护是金融工作的重要内容。

Writing is about paying attention to the things most people overlook.

I believe in love at first sight because I am a product of it. My parents fell in love at first sight.

I wanted to write a book about memory because I think it's one of the most fascinating things about being human.