Memory is identity... You are what you have done; what you have done is in your memory; what you remember defines who you are.

活着就是被标记。活着就是改变，获得故事的话语，这是我们凡人真正知道的唯一庆祝。

Quality is not something you can add on to a product or service. It must be built in from the beginning.

I always tell my kids, 'If you're going to do something, do it well. And if you're not going to do it well, don't do it at all.'