金钱不是唯一的答案，但它的作用非常可观。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
Materials have memory; they carry time and stories.
我打每一分都像我的生命取决于它一样。
Train people well enough so they can leave, treat them well enough so they don't want to.