Innovation is key to solving the challenges of today and tomorrow.

You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself.

In a crisis, the priority is to stop the bleeding.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

理性统治，但仁慈宽恕：前者是法律，后者是特权。