Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

多样性不仅仅是一个可有可无的东西，对于任何想在当今世界蓬勃发展的组织来说，它都是必不可少的。

The pursuit of knowledge is more valuable than the knowledge itself.

人类不仅是一种地质因素，而且可能是所有地质力量中最强大和最普遍的。