The true measure of a bank's success is not just its profits, but its positive impact on society.

I want you to know， it isn’t always clear in the beginning because as I said I had been on television since I was 19 years old. But around ’94 I got really clear. So don’t expect the clarity to come all at once， to know your purpose right away.

创新不仅仅是创造新事物；而是让现有的东西更好地运作。

We do not see things as they are; we see them as we are.

Innovation comes from saying no to 1,000 things to make sure we don’t get on the wrong track.