Transparency builds trust, and trust builds brands.

I think it's important to be kind and compassionate and to treat people with respect.

当一个孩子问出一连串的「为什么」的时候，最聪明的回复就是「我不知道，你是怎么想的呢？」

风险不在于我们目标太高而失败，而在于我们目标太低而成功。

When you innovate, you've got to be prepared for everyone telling you you're nuts.