Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

我们必须记住，历史是由胜利者书写的，但记忆却是由失败者保存的。

积极性让我们变得更好。通过打开我们的心灵和思想，积极情绪让我们能够发现和建立新的技能、新的联系、新的知识和新的存在方式。

"The act of writing is an act of courage, a confrontation with the self and the world."

What can be shown, cannot be said.