A wise man is superior to any insults which can be put upon him, and the best reply to unseemly behavior is patience and moderation.
人类似乎有这样的倾向,建立一项规则叫别人遵守,同时又极力使自己成为例外,不受它的约束。
顾客可能不总是对的,但他们永远是顾客。