智与愚,犹如美与恶的食物,言语的巧拙,不过如杯盘的精粗,不论杯盘精粗,都能盛这两类食物。
Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.