Innovation is not just about creating new products; it's about reimagining the entire customer experience.

我把它当作每天都是一个新的挑战，我必须每天变得更好。

Human beings, viewed as behaving systems, are quite simple. The apparent complexity of our behavior over time is largely a reflection of the complexity of the environment in which we find ourselves.

知道什么都不是；想象才是一切。