I don't follow trends. I set them.
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
It’s not about money. It’s about the people you have, how you’re led, and how much you get it.
最好的艺术留给你的问题比答案更多。
丰田生产系统是通过消除浪费来节约资源的框架。