质量是精心构建的文化环境的结果。它必须是组织的结构，而不是结构的一部分。

Don’t wait for the perfect moment. Take the moment and make it perfect.

"The past is always present, whispering in our ears, shaping our steps."

Tell the cook of this restaurant with my compliments that these are the very worst sandwiches in the whole world, and that when I ask for a watercress sandwich I do not mean a loaf with a field in the middle of it.

现实并不总是可能或可信的。

细节不是细节。它们成就了设计。

我不是英雄，我只是一个歌唱英雄的人。