Your most unhappy customers are your greatest source of learning.
在商业中,如果你不前进,你就在落后。
城市不仅仅是一个地方,它是一个有自己记忆的生命体。
Silence is the most perfect expression of scorn.
Understanding the real lives of the poor is the first step toward designing effective policies to help them.
The world is so unpredictable. Things happen suddenly, unexpectedly. We want to feel we are in control of our own existence. In some ways we are, in some ways we're not. We are ruled by the forces of chance and coincidence.