In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
The less I know about other people's affairs, the happier I am.
I'm a very emotional person. I cry at the drop of a hat.
Singing is not only about skill, but also about communication of the soul.
Safety isn't a cost; it's an investment in our most valuable resource—our people.