Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

The computer is the ultimate polluter: its feces are indistinguish- able from the food it produces.

我们无法不了解历史。

I believe in the power of subtlety in storytelling.