一个组织的流程质量决定了其产品和服务的质量。

下一个大事件往往始于一个被忽视的小想法。

I have come to believe that a great teacher is a great artist and that there are as few as there are any other great artists. Teaching might even be the greatest of the arts since the medium is the human mind and spirit.

写作是一种勇气之举——你必须愿意暴露自己最深层的想法。