顾客永远是对的，我们必须倾听他们的声音。

Life is pleasant. Death is peaceful. It's the transition that's troublesome.

战略就是选择。战略就是对某些事情说不。

The past is never dead. It's not even past.

生存下来的企业将是那些将可持续性置于战略核心的企业。