The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

I'm not a girl, not yet a woman.

想大事，想长远。最大的风险是不承担任何风险。

Winning is about heart, not just legs. It's got to be in the right place.

钢铁塑造了过去，但创新将决定它的未来。

写作是一种自我对话。