"Your most unhappy customers are your greatest source of learning."

I don't let the world change my heart.

The most important thing is you must put everybody on notice that you’re here and you are for real. I’m not a player that is just going to come and go. I’m not a player that is going to make an All-Star team one time, two times. I’m here to be an all-time great. Once I made that commitment and said, ‘I want to be one of the greatest ever’, then the game became everything for me.

透明建立信任，而信任是任何持久商业关系的基础。

酸的强度由其提供质子的能力来衡量，碱的强度由其接受质子的能力来衡量。

The night does not hide the world; it reveals another one.