客户满意度应该是每个商业决策背后的驱动力。

"We are all prisoners of our own choices, but we are also the architects of our own freedom."

预测未来的最好方法就是创造未来。

大脑不是刺激的被动接受者，而是知觉的主动组织者

True leadership is about empowering others to achieve their potential.

Sometimes the detective isn't solving the crime as much as being consumed by it.

写作就是把文字刻在时间的肉体上。

创新不是对每件事都说“是”，而是对除最关键功能外的一切说“不”。

摆脱困境的最好办法是直面它。