There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
"In the end, we are all just stories, told and retold, until they become someone else's truth."
礼貌，并不需要花钱。用完马桶后，把马桶盖放下；上电梯时，耐心等别人出来再进去；把购物车放回指定区域；在借东西时，归还时要东西的状态要比你借的时候还要好（例如给车加满油、把物品清理干净）。
世界是生者的地方，死者在其中没有位置。死者什么都不是。他们甚至不是记忆。他们被遗忘了。而生者，也将被遗忘。
最伟大的领导者不一定是做最伟大事情的人，而是能让人们去做最伟大事情的人。
"Education never ends, Watson. It is a series of lessons, with the greatest for the last."