商业中的诚信是不可妥协的——它是持久成功的基础。

You’ve got to have models in your head. And you’ve got to array your experience—both vicarious and direct—on this latticework of models. You may have noticed students who just try to remember and pound back what is remembered. Well, they fail in school and in life. You’ve got to hang experience on a latticework of models in your mind.

Quality should never be compromised, even in the face of challenges.

A company's true value is measured not just by its profits, but by its impact.

"There are moments when the past feels so close you could reach out and touch it, and then it’s gone again, like smoke."