"Every story is a lie until someone believes it."
创新不仅仅是创造新产品，更是重新构想整个体验。
"The act of writing is an act of hope."
The most dangerous thing is to become complacent with past success.
短期市场波动不应分散我们对长期价值创造的注意力。
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。