总是去信任他人身上的闪光点，因为看到他人闪光点且信任的人，也常收获他人对你的好。偶尔被骗只是伴随的小代价。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
要理解心灵，就要研究它在现实生活中的运作。
"Every word we speak carries the weight of our history and the hope of our future."