The stranger is close to us, insofar as we feel between him and ourselves common features of a national, social, occupational, or generally human, nature. He is far from us, insofar as these common features extend beyond him or us, and connect us only because they connect a great many people.

The customer’s satisfaction is the ultimate measure of our success.

The true teacher defends his pupils against his own personal influence.

Love is the only thing we take with us when we die. It makes death so easy.

领导力是关于让他人因为你的存在而变得更好，并确保这种影响在你不在时依然持续。