持续改进不仅仅是一个过程,它是一种应该渗透到我们组织各个层面的思维方式。
Mental tranquility is the highest good.
The quality of an organization's products and services is a direct reflection of the quality of its management.
重要的不是你对了还是错了,而是当你对了的时候你赚了多少钱,当你错了的时候你亏了多少钱。