And when you do I want you to know this， remember this: there is no such thing as failure. Failure is just life trying to move us in another direction. Now when you’re down there in the hole， it looks like failure. So this past year I had to spoon feed those words to myself.

We are in the business of making our customers successful.

Quality is not an act, it is a habit.

一旦就接受了自己的缺点，就没有人能用它们来攻击你了。

The most important thing is to awaken in the child his own will and ability to create.

我不是因为快乐而歌唱，我歌唱是因为我快乐。

Innovation is the eternal theme of enterprise development.

"To be forgiven is only half the gift. The other half is that we also can forgive, that we can release ourselves from the old, old burden of resentment and recrimination."