The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

真正的朋友是能看到你眼中痛苦的人，而其他人都只相信你脸上的笑容。

领导力不在于头衔、职位或流程图，而在于一个生命对另一个生命的影响。

The real tragedy of the poor is that they can do nothing but wait for the rich to give them something.

Stop helping God across the road like a little old lady.

We must be vigilant in protecting the Internet from those who would misuse it.