"The most important thing is to stay customer-obsessed."
Don't have good ideas if you aren't willing to be responsible for them.
当一个人意识到自己被深深倾听时,他的眼睛会湿润。我想在某种程度上,他是喜极而泣。就好像他在说:“感谢上帝,有人听到了我。有人知道我的感受。”